Back to the Basics: Submitting Your Custom Challenge Coin Project

how to submit my challenge coin project

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Getting Started

Submitting your custom challenge coin project request is easier than you think. If you’ve never created a custom challenge coin before, you will likely have many questions, and that’s expected. New customers often ask questions like “Where do I get started?” and “How do I request a revision?”. If you have the same types of questions, keep reading. We’re going to walk you through the entire process!

Filling out the Quote Form

While we make our quote form as user-friendly as possible, it can be much for someone unfamiliar with our various options. When you submit your challenge coin project, there are many options, such as product coloring, plating options, coin edges, etc. So, if you’re unsure about certain aspects of your design, fill everything out to the best of your ability, and we’ll handle the rest. If you decide later that you’d like to see a different plating type or add a coin edge, you can do so at any time. With that said, let’s look at how to navigate our quote form.

Choose a Custom Product Type

This may be a little obvious, but you will first choose the product type you want to create. Our specialty is Custom Challenge Coins, but we also offer a variety of other custom products to choose from. Once you select the product you want, the form will prompt you to choose between various options related to that product.

Customize with Product Options

Product options vary from product to product, but two things will always remain constant. That is, you need to choose a size and quantity. Don’t worry if you need clarification, you can always change your mind and request a different size or quantity after we email you your initial proof and quote. Once you’ve chosen your size and quantity, you can begin customizing your project by deciding between plating and coin edge options, adding 3D, and so forth.

Add Contact and Project Information

Now that you’ve customized your product, all that is left is to fill out your personal information and some project specifics. You can also upload any artwork or design references and leave a comment regarding your project. We ask you some other questions regarding your budget and project deadline. Again, if you’re unsure, fill it out to the best of your ability. Their purpose is to give us a better idea of how to custom-tailor your product to meet your needs. Again, you can constantly update these later!

Receiving your Free Proof & Quote

Okay, so now you’ve submitted your request. What happens next? Once you submit your quote request, it is added to our art queue. Our talented in-house design team reviews the project specifics and designs your custom product. They then make a digital rendering so you can see what your product will look like and then pass it off to a sales representative. The sales rep then draws up a quote and emails it to you with the proof attached for your review. If you would like to make changes, or if there is an error, email us the changes you want to see. We will then add it back to our art queue and begin working on creating your revision.

How to Request a Revision

Revisions are free, so if you need to make changes to your custom challenge coin, don’t hesitate to contact us. There are two ways to submit a request. The easiest way is to respond to the quote email we sent you with the changes you’d like to see and attach any reference materials you may have. The second way is to call us and submit your revision request over the phone. Either way is acceptable, so choose whichever method is more easier for you.

Challenge Coin Proof

How to Purchase your Custom Challenge Coin

When you’re satisfied with how your custom challenge coin looks, respond to your quote email and let us know you are ready to order. We will be sure to reply with an email that includes a link you can click to place your custom challenge coin order. Click the link, fill out your payment information, and you’re ready! Once we’ve received confirmation of your payment, we will start manufacturing your custom challenge coin.

*Important note: Before you submit payment for your order, take one last look over the proof to verify there aren’t any errors and you are happy with everything. Changes cannot be submitted after we’ve submitted your project design to begin manufacturing, as they start almost immediately.


From creating a user-friendly quote form to delivering design guidance and advice, we make submitting and ordering your custom challenge coin project as easy and enjoyable as possible. Our process is simple: First, fill out the quote form to send your ideas. We will then email you a design and quote. If there are any changes you would like to make, respond to the email with your changes. Once you are happy with your custom challenge coin design, let us know. We will send an email with a link to our secure payment portal. Click the link, fill out your payment information, and you’re done! All orders ship for free via Priority Air. Within 2-3 weeks from the time you placed your order, you can expect your order to arrive at your doorstep!

Awarding a Challenge Coin

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Lone Star Challenge Coins

About Lone Star
Challenge Coins

We continually strive each day to make Lone Star Pins and Challenge coins the industry leader for all your promotional item needs. We do this by creating a customer centric environment. By putting our customers’ needs first, providing them with the industry’s best artwork, customer service and products, and by exceeding all expectations, we hope to create the ultimate customer experience.

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What Will Your Coin Look Like?

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J and jarren
J and jarren
10 November 2023
My class spent well over $9,000 on our class coins. First issue, they didn't get them to us in a timely manner. We received them barely in time for graduation. Second, they sent us coins with a misspelled word (brave) as seen in the picture. Third issue, a lot of the spinners came broken, also as seen in the picture. When I reached out to the company, they claim sending replacement coins out at a later date is rectifying of this situation. Very empathetic to the situation at hand overall. Not very professional at all, terrible business practices and they definitely will not receive future business from me nor any recommendations either. Zero stars
M. Wong
M. Wong
27 October 2023
I found this company last year after a recommendation from a friend and I've ordered several times now. What keeps me coming back is the high level of customer service and responsiveness in the projects that have been created. The work product is also great and the quality of the coins, detail and just overall, I am very pleased with. This is my GO TO shop now for coins. Please check them out, you will not be disappointed! PS. Big shout to Corbin for his amazing guest service!
Stephen Ryan
Stephen Ryan
25 October 2023
This company is fantastic! I reached out to them to create a custom shaped coin with custom artwork that they had put together for me. The coins are a Veteran's Day thank you token for those who served at our company. We will definitely be returning for future orders. From start to finish, they were very open with communication, extremely fast to respond to concerns and questions, and lastly delivered something that blew us out of the water. Thank you so much!
Alejandra O'Connor
Alejandra O'Connor
25 October 2023
I ordered challenge coins on behalf of my government agency. Lone Star was easy to work with and did amazing things with the graphics I sent. They turned the artwork around quickly and each time it was better than what we had hoped for. We did have several back and forth messages to get the coin exactly as we wanted it. Our representative was so patient with us and had excellent customer service. We also got the coins in the mail quickly. Working with Lone Star was a wonderful experience end-to-end.
Italy Mair
Italy Mair
18 October 2023
Great service, great communication, and great products! Would definitely recommend them.
Rafael Moronta
Rafael Moronta
13 October 2023
Amazing artwork.. aside from the product what I loved most of our experience was the flexibility to create a coin that’s exceeds your own expectations. Thank you guys so much for making the process seamless and affordable!
5 October 2023
Absolutely fantastic company to work with. Communication was always quick, and the final product looked even better than the proof did. 10/10 would recommend!
26 September 2023
I engaged with Lone star challenge coins to make coins for my fiancé's celebration of life. I was pretty clueless about design, and they provided the perfect design. The coins arrived in time, and we were more than satisfied with the outcome. Their customer service was excellent as well. They guided me (held my hand) throughout the process, and were quick to respond. I cannot say enough about their product and company.
Debbie Avinger
Debbie Avinger
26 September 2023
We are so grateful for the work Lone Star Challenge Coins did for our nonprofit fundraising event! They worked with our budget and gave us medals with ribbons and challenge coins that were better than we expected.
Dan Kiser
Dan Kiser
22 September 2023
Corbin was very combative when I explained that the design provided was not at all reflective of the requests that I provided on the Inquiry form. Based on the customer service alone during that 1 phone call, I am not inclined to pursue any business with this company. EDIT: I spoke to the owner, Mike, and he helped rectify the situation and framed it as a learning opportunity for his team. This is a good reminder that people make mistakes but first impressions matter.
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