Frequently

asked

questions

Here at Lone Star Challenge Coins

We’re constantly striving to give our customers the highest quality, professional service possible. Our expert sales staff is extremely knowledgeable, with years of experience in the industry, and can assist you with any issue or question you have. If you have any questions or concerns just let us know and we’ll gladly help you resolve them.

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High Quality Challenge Coins, 100% U.S. Based Customer Service and Free International Shipping!
Our main products offered are custom lapel pins and Challenge coins, however we can also make Keychains, Cufflinks, Earrings, Belt Buckles, Bottle openers, Lanyards, PVC Patches, and Stitched Patches.
Simple! All you have to do is go to our free quote form, fill out your information and select which options you would like, at the end you can either attach your artwork or provide us with reference images and a detailed description, hit submit and your done! Also, feel free to email us what you would like at info@lonestarpins.com. Easy as pie!​
We can work with almost any file type, but we do have our favorites as they allow us to work quicker! We prefer .ai, or .eps files, but we can also work with .jpg, .png, .pdf, .doc, .bmp and many others.​
Don’t worry, it’s our job to help bring your vision to life. So if you just have a concept, provide us with a written description and we will turn it into amazing artwork. If you know what colors you would like, or can find some reference images online that help illustrate what look or style you are going for, this will help us provide you with something closer to what you were envisioning.​
Our minimum order size for pins is 100 and for coins 50. Occasionally, we may make an exception to this, but it is done on a case by case basis.
We accept all major credit cards, checks and PayPal. Note that if paying by check, we cannot begin production until we receive the check, so credit/debit card or PayPal is preferred.
Production typically takes anywhere from 10-14 business days depending on the complexity of the design, and shipping takes anywhere from 2-4 days. On average from the time payment is received you will have your order in your hand in about 3 weeks from the time your payment is received.
Yes, due to the custom nature of our products we do require payment in full prior to starting production.
For pins we give one free mold per order, each additional mold is $55.00. On offset printed pins (digitally printed) we do have a set up fee of $75.00 per design. For Coins, mold fees are waived on all coins up to 2.5″ when ordered in quantities of 300. For 3D coins a set up fee of $150 per side is charged and it is not waived with the mold fees when ordered in quantities of 300 or greater. Mold costs for coins depend on the size of the coin, please refer to our coin pricing page to see what costs will be associated with your order. If you prefer, you can also call us and a friendly customer service rep can assist you with pricing.
Unfortunately we do not. Creating and selling copywritten material is subject to legal ramifications from the original creator(s) and can result in lawsuits and other incurred liabilities.
Absolutely! We can do this for you but additional charges do apply for this service because it involves additional shipping from the U.S. to the APO/FPO destination. The costs vary depending on order size so contact one of our friendly sales associates to inquire what the cost would be for your particular project.
We can make designs up to 7” in size, our smallest really depends on the level of detail on your artwork but typically 1.5” is the smallest we go.
Yes, we keep all molds on file for up to 2 years from the date of your last order. If you decide to reorder your design within that 2 year time frame you will not be charged for that mold again and it will be retained for an additional 2 years following your latest purchase.
Our main manufacturing facilities are overseas in China. We do have USA manufacturing available, but the cost is significantly higher than what is listed on our site and the turnaround time is much longer than our overseas option. Our customer support and in-house design team, however, are all located right here in Texas.​
We ship using FEDEX 2-DAY International shipping. While shipping to the continental U.S. is free, we can ship anywhere in the world. Please contact us for a quote if you are shipping outside of the United States, and our friendly customer service reps will answer any questions you may have.
We always strive for every order to be perfect and we 100% stand behind all of our products. However, we are not perfect. If for some reason you receive a product that has a manufacturing error, we ask that you contact us with a description of the problem along with photos within 30 days of delivery. We do not offer refunds, but we will gladly remake the pins or coins at no charge to you should we find there was an error made.
We use Pantone Solid Coated colors for all of our enamel and silkscreen options. If you have any specific pantone color you’d like used you can send it to us and we will make sure it is incorporated into your artwork. If you do not, that is fine. Our artists can match colors to the closest Pantone color for you! If you would like to see what colors are available to you, you can refer to this Pantone Color Library:Online Pantone Solid Coated Library

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