Getting Started
Submitting your custom challenge coin project request is easier than you think. If you’ve never created a custom challenge coin before, you will likely have many questions, and that’s expected. New customers often ask questions like “Where do I get started?” and “How do I request a revision?”. If you have the same types of questions, keep reading. We’re going to walk you through the entire process!
Filling out the Quote Form
While we make our quote form as user-friendly as possible, it can be much for someone unfamiliar with our various options. When you submit your challenge coin project, there are many options, such as product coloring, plating options, coin edges, etc. So, if you’re unsure about certain aspects of your design, fill everything out to the best of your ability, and we’ll handle the rest. If you decide later that you’d like to see a different plating type or add a coin edge, you can do so at any time. With that said, let’s look at how to navigate our quote form.
Choose a Custom Product Type
This may be a little obvious, but you will first choose the product type you want to create. Our specialty is Custom Challenge Coins, but we also offer a variety of other custom products to choose from. Once you select the product you want, the form will prompt you to choose between various options related to that product.
Customize with Product Options
Product options vary from product to product, but two things will always remain constant. That is, you need to choose a size and quantity. Don’t worry if you need clarification, you can always change your mind and request a different size or quantity after we email you your initial proof and quote. Once you’ve chosen your size and quantity, you can begin customizing your project by deciding between plating and coin edge options, adding 3D, and so forth.
Add Contact and Project Information
Now that you’ve customized your product, all that is left is to fill out your personal information and some project specifics. You can also upload any artwork or design references and leave a comment regarding your project. We ask you some other questions regarding your budget and project deadline. Again, if you’re unsure, fill it out to the best of your ability. Their purpose is to give us a better idea of how to custom-tailor your product to meet your needs. Again, you can constantly update these later!
Receiving your Free Proof & Quote
Okay, so now you’ve submitted your request. What happens next? Once you submit your quote request, it is added to our art queue. Our talented in-house design team reviews the project specifics and designs your custom product. They then make a digital rendering so you can see what your product will look like and then pass it off to a sales representative. The sales rep then draws up a quote and emails it to you with the proof attached for your review. If you would like to make changes, or if there is an error, email us the changes you want to see. We will then add it back to our art queue and begin working on creating your revision.
How to Request a Revision
Revisions are free, so if you need to make changes to your custom challenge coin, don’t hesitate to contact us. There are two ways to submit a request. The easiest way is to respond to the quote email we sent you with the changes you’d like to see and attach any reference materials you may have. The second way is to call us and submit your revision request over the phone. Either way is acceptable, so choose whichever method is more easier for you.
How to Purchase your Custom Challenge Coin
When you’re satisfied with how your custom challenge coin looks, respond to your quote email and let us know you are ready to order. We will be sure to reply with an email that includes a link you can click to place your custom challenge coin order. Click the link, fill out your payment information, and you’re ready! Once we’ve received confirmation of your payment, we will start manufacturing your custom challenge coin.
*Important note: Before you submit payment for your order, take one last look over the proof to verify there aren’t any errors and you are happy with everything. Changes cannot be submitted after we’ve submitted your project design to begin manufacturing, as they start almost immediately.
Conclusion
From creating a user-friendly quote form to delivering design guidance and advice, we make submitting and ordering your custom challenge coin project as easy and enjoyable as possible. Our process is simple: First, fill out the quote form to send your ideas. We will then email you a design and quote. If there are any changes you would like to make, respond to the email with your changes. Once you are happy with your custom challenge coin design, let us know. We will send an email with a link to our secure payment portal. Click the link, fill out your payment information, and you’re done! All orders ship for free via Priority Air. Within 2-3 weeks from the time you placed your order, you can expect your order to arrive at your doorstep!
