Terms & Conditions
The following terms and conditions apply for Lone Star Challenge Coins LLC, Lonestarchallengecoins.com.
We are committed to safeguarding your privacy on our website and as our customer. This policy applies where we are acting as a data controller with respect to the personal data that is collected, in other words, where we determine the purposes and means of the processing of that personal data.
WHO WE ARE:
Lone Star Challenge Coins LLC
1213 Canyon Curv
Spring Branch, TX 78070
Email: [email protected]
100% SIGNATURE QUALITY GUARANTEE:
Here at Lone Star Challenge Coins LLC we stand behind every custom order with our 100% Quality Guarantee. We will replace any defective custom product. We only require that you submit the issue in writing via email and document that issue with digital photographs of the defective product. This must be done within 30 days of receiving your custom order. For purposes of this Agreement, the term “defect” or “defective” means a manufacturing error.
ORDERING A CUSTOM PRODUCT:
When ordering a custom product through Lone Star Challenge Coins LLC, we work hard to create the correct custom item and have it delivered to you in a timely manner. Having said this, we rely on you for vital information in order to produce all of our specific custom products. Any info that is not relayed in writing via email may affect the custom production process and the time in which it takes to deliver your custom product.
A digital proof of your custom product will always be emailed to you before any manufacturing will take place on your order. All artwork must be approved in writing by you the customer. Once your approval is given to Lone Star Challenge Coins LLC, any changes that you decide to make after that time may result in additional cost and delayed manufacturing time. Since all items are custom made for you the customer, there are no refunds given on any custom orders. Custom orders may not be returned to Lone Star Challenge Coins LLC for a refund or future order credit. In addition, once manufacturing has begun on a custom order, it cannot be canceled for any reason.
Lone Star Challenge Coins LLC uses the Color Matching System PMS (Pantone Matching System). We use the Pantone Solid Coated colors, and it is important that you indicate your color choices using PMS Pantone numbers. If PMS colors are not specified by you, then Lone Star Challenge Coins LLC will pick PMS colors for you. For additional information regarding the Pantone Matching System (PMS), visit the Pantone website at www.pantone.com, and you can find the Solid Coated swatch book here: vector-conversions.com/vector/pantone_color_swatchbook.pdf. In addition, because all computer monitors and printers do not display colors in the same way, you should confirm your color choices by consulting a Pantone (PMS) Solid Coated color book/chart, which is available at most art supply stores. Embroidered products and true cloisonné products do not use PMS colors, however you can still specify PMS colors, and Lone Star Challenge Coins LLC will match them as close as possible to what is available in these finishes.
Lone Star Challenge Coins LLC is a custom products manufacturer and all items made are for your use, and because of this, a full payment is required to begin the manufacturing process.
LEGAL OWNERSHIP OF ANY AND ALL LOGOS, TRADEMARKS, AND COPYRIGHTS:
By submitting your design to Lone Star Challenge Coins LLC, you warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other person/entity’s intellectual property rights. You also agree not to hold Lone Star Challenge Coins LLC responsible for any legal issues that may arise. Lone Star Challenge Coins LLC’s owners and employees assume no liability in trademark or copyright disputes. You have agreed you have permission to reproduce the approved artwork and take full responsibility for any copyright or trademark infringement. In the event that a legal dispute arises, it is agreed that the exclusive jurisdiction and venue for such a dispute is Comal County,TX USA and that the prevailing party is entitled to an award of reasonable attorney’s fees before trial or hearing, during trial or hearing, after trial or hearing, and/or appeal. Should Lone Star Challenge Coins LLC be named in a copyright/trademark infringement lawsuit arising out of Lone Star Challenge Coins LLC’s use of a copyright/trademark protected item provided by you for use in your product, you agree to indemnify Lone Star Challenge Coins LLC for any damages and/or litigation-related expenses borne by Lone Star Challenge Coins LLC. Purchase of merchandise from Lone Star Challenge Coins LLC in no way, shape or form grants you permission to reproduce logos, nor does it transfer, grant, or lease ownership of any logos or trademarks to you.
You agree to indemnify, defend, and hold harmless Lone Star Challenge Coins LLC, and its officers, directors, employees, agents, licensors, and suppliers from and against any and all losses, liabilities, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these terms, or any activity related to use of the Site (including negligent or wrongful conduct) by you or any other person accessing the website using your Internet account.
ALL SALES ARE FINAL:
Due to the custom nature of the products we manufacture, all sales are final. Once an order has been placed, it may not be canceled for any reason.
Lone Star Challenge Coins LLC offers secure online credit card processing as a convenience to our customers which is available 24/7. Our hope is that you will find this payment system quick and convenient. The security of your financial and personal information is of the utmost importance to us, and we pledge to ensure that your information is handled in the safest and most secure fashion (please contact your salesperson to discuss our security procedures). As an added security feature, Lone Star Challenge Coins LLC will delete any order that is processed via credit card one month after payment has been processed (Your credit card information is not kept on file for future orders. The only exception is if you pay through PayPal and choose for PayPal to store your payment information. Lone Star Challenge Coins LLC does not store this information. We in no way are a part of PayPal besides using their secure payment services).
SHIPPING YOUR CUSTOM PRODUCT:
Products damaged or lost while in possession of a carrier (such as FedEx, DHL, UPS, USPS, XPS or any other private or paid carrier) are not the responsibility of Lone Star Challenge Coins LLC. You must file a claim directly with the carrier used on that shipment for any issues or means of reimbursement.
WHAT INFORMATION DO WE COLLECT?
We collect information from you when you place an order, subscribe to our newsletter, or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number, or credit card information. You may, however, visit our site anonymously.
WHAT DO WE USE YOUR INFORMATION FOR?
Any of the information we collect from you may be used in one of the following ways:
- To improve our website – we continually strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service – your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions – your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product, financial transactions, or service requested.
- We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage; managing risks; obtaining professional advice; or the establishment, exercise, or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
- We may disclose your name, address, phone number, and order information to subcontractors for the purpose of delivering the product.
- To send periodic emails – the email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
- Internal research and development purposes.
WHEN DO WE SHARE PERSONAL DATA?
- To process financial transaction
- To ship products
- Legal obligations
- With your consent
- Any signed contacts
HOW DO WE PROTECT YOUR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your credit card information will not be stored on our servers.
HOW TO CONTACT US:
Lone Star Challenge Coins LLC
Please include your contact information so we can get in touch with you regarding any concerns.
Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow them) that enable the sites or service providers systems to recognize your browser and capture and remember certain information.
We use Google Analytics and Cpanel to analyse the use of our website. Google Analytics and Cpanel gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website such what web browsers were used, IP locations of visitors and how long visitors stayed on our website and which pages they visited.
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
THIRD PARTY LINKS
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
CALIFORNIA ONLINE PRIVACY PROTECTION ACT COMPLIANCE
Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
CHILDRENS ONLINE PRIVACY PROTECTION ACT COMPLIANCE
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
By requesting a quote and/or ordering through any of our website site you consent to our terms and policy.